Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering using the method you selected in checkout.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address but it will be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done.
Nothing is more disappointing than receiving your new item in less than perfect condition. If an item arrives damaged please get in touch with us within a week’s time if not immeditely! Please include photos of the damage and a photo or copy of your packing slip.
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. It is possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at email@example.com and we’ll let you know what your next steps are and if an exchange is possible.